You’re Building a Two-Way Street Makaton isn’t just about helping someone express their needs — it’s about shared communication. If they’re using signs or symbols and you don’t understand them, that street becomes one-way, and frustrating fast.

In times of crisis, communication can mean the difference between calm and chaos, clarity and confusion — even life and death. For emergency services teams — including police, ambulance, fire, and search & rescue — the ability to connect quickly and effectively with every member of the public is vital. But what happens when someone can’t communicate verbally, or has difficulty processing spoken language?